Do you have parking?
Street parking is available via Hall and Thomas Street as well as southbound on Gympie Road (in front of the Snap Fitness). Please follow signage for time allowances, alternatively parking is available at Westfield Chermside for two hours free or four hours if you are a Westfield Plus member.
How do I organise for my records to be sent over from my previous Dentist/Practice?
Once we have made you an appointment at Restore Dental and created a patient file, we will send you a records release request form via email which we require you to sign and return to us (alternatively this can be signed at your first appointment). We will then submit this form to your previous Dental practice to obtain your records.
How often should I visit the Dentist?
This is based on an individual’s specific needs however, the most common recommendation for a person with healthy teeth and gums is to visit the Dentist or Oral Hygienist every 6 months for regular preventative care appointments. We perform a thorough check of your teeth and gums to ensure everything is stable as well as a professional clean. This way we can remain ahead of any problems that may arise and act on them early if required.
How long is the initial appointment?
Depending on the reason for your visit your initial appointment will generally be from 45-60mins. Please ask one of our friendly receptionist team upon booking if time constraints are a concern for you.
Is your practice accredited by the Australian Dental Association?
Yes! Our practice is fully accredited by the Australian Dental Association. We are committed to safe, quality, patient-focused healthcare.
What can I do if I suffer from Dental phobia or anxiety?
At Restore Dental, we aim to offer treatment that’s as painless as possible, using gentle techniques and a soothing atmosphere. We take the time to explain the procedure and communicate with patients every step of the way. If you suffer from anxiety or are apprehensive about the procedure, we will discuss options for managing your concerns. Dr Davies has a particular interest in helping anxious patients through dental treatment.
What can I expect at my first visit?
You will be greeted by our friendly reception team before being asked to complete a medical history form in our beautiful waiting area filled with natural light, relaxing music and calming aromas. What happens in your first appointment will depend on if you are seeing one of our General Dentists or if you have scheduled a consultation appointment with one of our Specialist Prosthodontists. Remember we will only do what you are comfortable with, if you are someone who experiences Dental Anxiety please let us know and we will ensure you feel safe and comfortable at every stage of your visit.
Initial General Appointment includes:
- Getting to know you and any Dental concerns
- A screening of your soft tissues for any signs of pathology or oral cancer as well as a thorough examination of your teeth and gums.
- Further investigation if required such as x-rays.
- Removal of calculus, a polish and application of fluoride.
- An explanation of any further treatment that may be recommended as well as the time frame in which your next check-up should be completed
- We give you the opportunity to ask any questions you may have and we will never rush you through your visit.
Initial Specialist consultation includes:
- Getting to know you and any concerns as well as your Dental goals and expected outcomes
- Discussing the reason of your referral and the expectations of your referring practitioner.
- A thorough examination of your teeth and gums
- Further Diagnostic record collection if required such as Xrays, impressions & oral photos.
- Once all this information is collected, we will then create your individualised treatment plan and estimate. Your Specialist will explain the pros and cons of each option as well as alternate treatments.
**Please note as treatment planning can be an extensive and time-consuming task it can take some time for us to send a comprehensive estimate to you.
- We will always give you the opportunity to ask any questions you may have and will never rush you through your visit.
What is a Dental Hygienist?
A Dental Hygienist is a practitioner who holds an advanced Diploma or Bachelor of oral health. They can provide basic dental care, perform oral assessments, and specialise in cleaning teeth and monitoring gum health. They provide personalised dental hygiene education and show you the best way to care for your teeth and gums. When you visit our hygienist, you will receive a comprehensive clean, polish, removal of calculus and staining as well as an application of fluoride. Here at Restore Dental our hygienist performs all cleans in collaboration with our specialist providers.
Do you offer payment plans?
Restore Dental and Prosthodontics do not offer payment plans however, we reccomend MediPay - https://medipay.com.au/. Please note, you must advise us of your intent to use MediPay upon booking your treatment.
Will I always see the same Dentist?
Yes, unless you request to see a different Dentist, or we are unable to schedule you in at your requested date and time with your regular Dentist we will always try to ensure continuous care with the same provider. In some cases, such as an emergency we may suggest an appointment with a different practitioner in order for you to be seen sooner however, we will always advise you of who you are scheduled to see.
Can I use my Private health fund or Medicare card?
We accept all private health funds and have HICAPS terminals on site which means we can process your claim on the day of your appointment. We however are not a preferred provider for any private health funds. Remember to bring your card to every appointment we cannot process your claim without it. Dental is not currently subsidised by Medicare, and we therefor are not able to accept Medicare cards.
How much will my health insurance pay?
As there are a multitude of private health insurers all offering different levels of cover within, each patient can be covered under a different policy therefore it is near impossible for us to know how much they will contribute to your individual treatment. If you require further treatment after your general check and clean or consultation, we can provide you with a treatment estimate outlining the associated item codes. This estimate can be submitted to your health fund prior to beginning treatment and they will be able to provide you with the amount they will contribute.